Booking Terms & Conditions

KESWICK MOUNTAIN FESTIVAL LTD

Terms and Conditions for all Ticket Bookings

In these terms and conditions "KMF" refers to Keswick Mountain Festival Ltd, a company registered in England. Company No: 07028478 VAT No: 982152023. ‘Tickets’ refers to Festival Village Passes, tickets for all activities and entries into sporting events.  ‘Event’ refers to the Keswick Mountain Festival in its entirety.  There are some additional terms and conditions for , sporting events and activities are referred to separately below..

1. Purchasing tickets

1.1 Tickets you purchase are for your personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle KMF to cancel the tickets without prior notification, refund, compensation or liability.

1.2 A £1.95 fee will be added to each transaction.

1.3 If there is a maximum order permitted per person, per card or per household and you order or buy more tickets than the maximum permitted we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid.

1.4 To prevent fraud and protect KMF and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets.

1.5 An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price

1.6 You must inform KMF, via our ticket agency See Tickets, of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are belowYou can contact See Tickets on 0871 2305537. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder. If you are going to be away from home prior to the Event we recommend providing us with a mobile number.  In the event of any changes which you need to know about we cannot be held responsible for not being able to contact you in these circumstances.  See 2.6 below

2. DELIVERY AND COLLECTION

2.1 Tickets may be despatched to you electronically or by post (including secure, registered, recorded and regular post) or made available for collection at the venue box office.

2.2 We will try to despatch tickets to you promptly by the despatch method agreed at the time of booking but we may, where reasonable, make tickets available for collection at the box office instead of posting them to you if:

      2.2.1 posting is impractical due to timing or circumstances beyond our control (e.g. strikes); or

       2.2.2 necessary for reasons of identification; or

       2.2.3 your tickets are lost in the post

      2.2.4 we are otherwise unable to post tickets to you for any reason.

2.3 You will be notified by phone, email or in writing (using the contact details provided by you) if this becomes necessary. Please note the conditions for box office collection at paragraph 11 below.

2.4 For tickets delivered by post, if you have provided an email address you will receive an email confirming despatch of your order.

2.5 We cannot usually specify the dates on which you will receive tickets. You should contact us if you have not received your tickets 5 days prior to the event

2.6 If tickets sent by post are returned to us marked “addressee gone away”, "addressee unknown" or similar words indicating that you do not reside at the address, your order may be cancelled, or your order may be made available for collection at the box office.

2.7 To collect tickets at the box office the cardholder must present the card used to book the tickets as identification. Other identification or letters authorising collection may not be accepted and the tickets may be withheld at the box office.

2.8 Always check your tickets upon receipt and advise us promptly of any errors. Mistakes when ordering cannot always be corrected and any corrections are discretionary.

 

3. CANCELLATION RIGHTS AND REFUNDS
3.1 Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. 
3.2 If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid:

                 3.2.1 the tickets have been sent to an address different to the one you specified and you tell us within a reasonable period, see 1.5 above, but replacement tickets are not provided; or
                 3.2.2 your tickets are not despatched and no arrangements are made for the tickets to be available for collection at the box office

3.3 No duplicate tickets will be issued to replace tickets that have been lost or stolen after they have been delivered to you, and nor will such tickets be refunded.

 

4. CANCELLATION, CHANGE OR POSTPONEMENT OF AN EVENT
4.1 KMF will do their best to inform you of any change to or cancellation of the Event, including any prebooked activity or sporting event but cannot be held responsible for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation.
4.2 You should always check that the Event or any of the prebooked activities or sporting events are going ahead at the scheduled date, time and venue via the website at www.keswickmountainfestival.co.uk
4.3 If the Event is cancelled KMF will try to inform you. This will usually be by letter for phone bookings or email for online bookings. In urgent cases it may be by phone.
4.4 If a sporting event or activity which you have prebooked is cancelled or changes are made to the start time or place KMF will try to inform you.  This will usually be by letter for phone bookings or email for online bookings. In urgent cases it may be by phone. If you have not informed us of your correct contact details we cannot be held responsible for any missed activities or sporting events and no refunds will be provided nor any compensation for associated costs incurred
4.5 If the Event is rescheduled or moved, KMF will usually give you the option of either exchanging your tickets for the new date/location, or alternatively claiming a refund.
4.6 If the Event is cancelled by KMF you will normally be offered a refund.
4.7 If any prebooked activity or any sporting event is cancelled by KMF you will normally be offered a refund of that particular part of your booking. If you have also bought Festival Village Pass(es) these will not be refunded unless the entire Event is cancelled as in 3.5 and 3.6 above
4.8 In the event of a refund following cancellation, KMF will not be liable for any costs of travel, accommodation or other related goods or services
4.9 Changes to the Festival Village content (including speakers in the Tipi Talks, taster activities, music line-up, food village, etc) are made at the sole discretion of KMF and any such changes will not incur any ticket refunds.

 

5. REFUNDS
5.1 If for any reason you are entitled to a refund, in most cases you must return any tickets you have:

           5.1.1 follow the refund instructions otherwise you may not receive a refund. If these require you to return the tickets, do so promptly and within the timeframe communicated to you.
           5.1.2 tickets should be returned (with copy of the email or letter entitling you to a refund, or a covering note containing your order reference number and contact information) to the specified address by registered post (or an equivalent secure postal method).

5.2 Any refund will usually be paid, using the same method you used to buy the tickets, within 30 days of the original date of the event or the date that we receive your returned tickets, whichever is later.
5.3 For more information about refunds, please contact us.
5.4 No refunds will be offered under any circumstances if you fail to comply with the all terms and conditions applicable to those tickets, the venue or the event.

 

6. ATTENDING THE EVENT
6.1 Admission to an event is at all times subject to any terms, conditions or rules of the KMF, the activity providers and and the venue operator. If you breach those terms, conditions or rules then KMF may refuse admission or require you or other ticket holders to leave the venue.
6.2 Amongst other things you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). KMF have rights to refuse admission or eject you if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings.
6.3 Before you finalise your booking, please read all the information that applies to the event Event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the Eevent.
6.4 When you receive your tickets check the details carefully.
6.5 Only those aged 18 or over will be able to buy or consume alcohol at the Event.  The Event operates a Challenge 21 or Challenge 25 policy at the bars.  If, in the judgement of the bar Operator, acting on behalf of KMF, you look younger than either 21 or 25 and yet you are 18 years or over you must have valid ID in order to purchase or consume alcohol. Without this ID you will not be served and if you persist in consuming alcohol you may be evicted from the Event.
6.6 You are not permitted to bring your own alcohol onto the Festival Village.  If you are found bringing your own alcohol onto the Festival Village it will be confiscated or you will not be allowed entry.  KMF cannot be held responsible for returning the alcohol to you or for refunding any costs incurred by you.
6.7 KMF reserves the right to search all bags for alcohol, drugs or other prohibited items, prior to entering the Festival Village.
6.8 The Event, including all activities and sporting events, are likely to be filmed and/or photographed for promotion after the event.  By purchasing a Ticket and taking part in the Event you are giving permission for your image to be used in any future promotion.  These images and recordings remain the property of KMF and there will be no money paid to you if your image is used.
6.9 KMF can take no responsibility for the loss (including theft) or damage of any personal property or equipment which you bring to the Event.

 

7. PRIVACY
7.1 KMF will store your personal information and will use it to provide you with information regarding the Event and any activity or sporting event you have entered and other, similar events which we think may be of interest.  Your contact details will never be passed to any other persons or organisations unless required to do so by law.
7.2 We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation.
7.3 If you make an online booking using this website, you will be required to input payment details, including the details of your credit or debit card. This information will be treated in accordance with our Privacy Policy 

 

8. DISCLAIMER AND LIABILITY
8.1 Whilst we endeavour to ensure that the information in this website is correct as at the date it is posted, Keswick Mountain Festival does not warrant the accuracy and completeness of the material on this website and the information on this website may be out of date.
8.2 All details are subject to change and alteration at the sole discretion of KMF.  See General Terms and Conditions for rules on cancellation and refunds.

 

9. GENERAL
The purchase by you of tickets and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by English law and any disputes arising out of any transaction between you and KMF are subject to the exclusive jurisdiction of the English Courts.

 

Additional Terms & Conditions for Sporting Event and Activity Bookings

10. ENTRY AND INFORMATION

10.1 It is the participant's responsibility to ensure that they are medically fit to participate in any KMF event. If you have any medical conditions which may affect participation you should consult your GP and then inform the event organisers of the situation. The KMF Team has the right to share this information with the medical team and marshals involved.
 10.2 It is the participant's responsibility to ensure that they have the correct equipment required for the event and also to ensure that it is in suitable working order. KMF will not take responsibility for injury caused by faulty personal equipment.
10.3 The KMF has the right to refuse or cancel entry applications, alter the date, distance or route. If the event is cancelled due to circumstances beyond KMF’s control a partial refund will be given.
10.4 Entries are non refundable and non transferable. If prior notice is given it will be at the discretion of the KMF Team whether a full refund or part refund will be given. You may be asked to give pay an additional administration fee of £10.
10.5 Your entry must not be transferred without the organisers consent, you must not allow another person to participate in your name. This can have serious consequences in the event of a medical emergency. You risk being disqualified and will be unable to compete in our events in the future.
10.6 It is the competitor’s responsibility to read all of the event information in full detail, KMF will not take responsibility for error as a consequence of competitors not reading pre-race information.
10.7 If an electronic timing chip is being used in your event and you lose this electronic timing chip during the event, you will be charged £10:00 for a replacement chip and this fee will be taken in the week following the event.
10.8 KMF cannot take responsibility for the loss of (including theft) or damage to personal possessions during the event. It is the participant’s responsibility to safeguard personal possessions.
10.9 It is the participant’s responsibility to ensure that they enter their details correctly when completing event registration.
10.10 By completing the registration process you are confirming that all of the information provided is correct.
10.11 Your details and email address will be stored by KMF and used to provide you with information regarding the event you have entered and other, similar events which we think may be of interest. Your contact details are taken and kept in accordance with our Privacy Policy.will never be passed to any other persons or organisations

 

11. DELIVERY 

11.1 A confirmation email will be sent by the Keswick Mountain Festival Ltd or our ticket agency See Tickets confirming the activities purchased. The email is proof of payment and place on the activity.

 

Contact KMF

For any ticket queries please contact See Tickets on 0871 2305537

Still confused? If you have any other queries please contact KMF at:

Telephone: 03300555734

Email: info@keswickmountainfestival.co.uk

Post: Keswick Mountain Festival, No 4 Vencourt Place, London W6 9NU

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